موانع همدلی در پرستاران بخش مراقبت ویژه: یک مطالعه تحلیل محتوا

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه پرستاری، دانشکده پرستاری و مامایی، دانشگاه آزاد اسلامی علوم پزشکی تهران، تهران، ایران

2 مرکز تحقیقات مراقبت های پرستاری و مامایی/ دانشکده پرستاری و مامایی، دانشگاه علوم پزشکی ایران، تهران، ایران.

3 استاد بازنشسته، پژوهشگاه علوم انسانی و مطالعات فرهنگی، ایران

چکیده

مقدمه: همدلی یکی از شاخص های موثر در عملکرد پرستاری است و درک مفهوم آن برای ارائه مراقبت بهتر در محیط پر چالش بخش مراقبت ویژه ضروری است. با این حال، همدلی در این بخش با موانعی مواجه است. این مطالعه با رویکرد تحلیل محتوا با هدف تبیین عوامل بازدارنده همدلی در پرستاران بخش مراقبت ویژه، انجام شد.
روش کار: در این مطالعه کیفی دوازده مورد مصاحبه نیمه ساختاریافته با میانگین زمان 30 تا 45 دقیقه با پرستاران بخش مراقبت ویژه که به روش نمونه گیری هدفمند انتخاب شده بودند، در بازه زمانی سال های 1401-1400 انجام شد. اظهارات مصاحبه‌ شونده ها پس از ضبط و تبدیل به نوشتار با نرم‌افزار 11 MAXQDATA با روش تحلیل محتوای قراردادی تحلیل شدند.
یافته‌ها: فرآیند کدگذاری پس از حذف کدهای تکراری و ادغام کدهای مشابه به صورت تحلیل مقایسه ای پیوسته انجام شد. بدین ترتیب یازده زیرطبقه و سه مضمون اصلی شامل: موانع سازمانی، موانع فردی و موانع مرتبط با عوامل محیطی و فرهنگی شناسایی شد. در نهایت درون مایه کلی (تم اصلی) با عنوان موانع همدلی در پرستاران مشخص شد.
نتیجه‌گیری: یافته های این مطالعه نشان داد پرستاران بخش مراقبت ویژه با موانع مهمی در زمینه همدلی روبرو هستند. با توجه به
این که شناخت موانع همدلی و رفع آن ها کمک زیادی به بهبود مراقبت از بیماران، به ویژه بیماران در محیط پیچیده بخش مراقبت ویژه می کند، لازم است موانع یاد شده توسط مدیران و سیاستگزاران به درستی شناسایی و برطرف شوند.

کلیدواژه‌ها

عنوان مقاله [English]

Barriers to empathy in nurses working in the intensive care unit: a content analysis study

نویسندگان [English]

  • Marziyeh Mohammadi 1
  • Zohreh Parsa Yekta 1
  • Hamid Peyrovi 2
  • Nematallah Fazeli 3

1 Department of Nursing, Faculty of Nursing and Midwifery, Tehran Medical Sciences Islamic Azad University, Tehran, Iran

2 Nursing and Midwifery Care Research Center/ School of Nursing and Midwifery, Iran University of Medical Sciences, Tehran, Iran.

3 Professor Emeritus, Institute for Humanisties and Cultural Studies, Iran.

چکیده [English]

Introduction: Empathy is one of the most effective indicators of nursing performance, therefore understanding the
concept of empathy in the ICU seems necessary to provide better care in this challenging environment. However, empathy faces barriers in this area. This study was conducted using the content analysis approach with the aim of explaining the factors that inhibit among in intensive care nurses.
Materials & Methods: In this qualitative study, 12 semi-structured interviews were conducted with an average duration of 30-45 minutes with ICU nurses selected by purposive sampling during the period 2021-2022. The interviewees' statements were analysed after being recorded and converted into text using MAXQDATA 11 software and conventional content analysis methods.
Results: The coding process was carried out after removing duplicate codes and merging similar codes as a continuous comparative analysis. Eleven subcategories and three main themes were identified, including "organisational barriers", "individual barriers" and "barriers related to environmental and cultural factors". Finally, the general theme (the main theme) was obtained under the title 'Barriers to empathy in nurses'.
Conclusion: The results of this study showed that intensive care nurses face significant barriers to empathy. Given
that knowledge of the barriers to empathy and their removal will contribute greatly to improving patient care, it is necessary to identify and remove the existing barriers known to managers and policy makers.

کلیدواژه‌ها [English]

  • Empathy
  • Nurses
  • Intensive Care Unit
  • Qualitative study
1. Hojat M. Empathy in patient care: antecedents,development, measurement, and outcomes. Vol. 77.
New York: Springer; 2007.
2. Rasoulian M, Salehian R. Empathy, the most effective. Tehran: Ghatre. 2011.
3. Khodabakhsh MR, Mansoori P. Empathy and its impact on promoting physician-patients relationship.
Iran J Med Ethics Hist Med. 2011;4(3):38-46.
4. Williams B, Boyle M, Brightwell R, Devenish S, Hartley P, McCall M, et al. An assessment of undergraduate paramedic students' empathy levels. IJME. 2012;3:98-102.
5. Ozcan C, Oflaz F, Sutcu Cicek H. Empathy: the effects of undergraduate nursing education in Turkey. Int. Nurs. Rev. 2010;57(4):493-9.
6. KUO JC, CHENG JF, CHEN YL, Livneh H, TSAI TY. An exploration of empathy and correlates among Taiwanese nurses. Jpn. J. Nurs. Sci. 2012;9(2):169-76.
7. Gleichgerrcht E, Decety J. Empathy in clinical practice: how individual dispositions, gender, and experience moderate empathic concern, burnout, and emotional distress in physicians. PloS one. 2013;8(4):e61526.
8. Yang N, Xiao H, Cao Y, Li S, Yan H, Wang Y. Influence of oncology nurses’ empathy on lung cancer patients’ cellular immunity. Psychol Res Behav Manag. 2018;11:279.
9. RAHIMI Z. Evaluation of perceived social support of patients undergoing hemodialysis and its relation to treatment adherence and clinical outcomes in educational institutions in West Azerbaijan Province, 2016. 2017.
10. Jakimowicz S, Perry L. A concept analysis of patient‐centred nursing in the intensive care unit. J. Adv. Nurs. 2015;71(7):1499-517.
11. Hoonakker P, Carayon P, Douglas S, Schultz K, Walker J, Wetterneck TB. Communication in the ICU and the Relation with Quality of Care and Patient Safety from a Nurse Perspective. Int J Healthc Inf Syst Inform. 2011;1(6):1.
12. Shalaby SA, Janbi NF, Mohammed KK, Al-harthi KM. Assessing the caring behaviors of critical care nurses. J Nurs Educ Pract. 2018;8(10):77-85.
13. Purbahram R, Ashktorab T, Barazabadi Farahani Z, Nasiri M. Knowledge and attitude of the intensive care unit nurses in Mazandaran province towards organ donation. Iran J Nurs. 2017;30(107):1-9.
14. Zhang A, Tao H, Ellenbecker CH, Liu X. Job satisfaction in mainland C hina: comparing critical care nurses and general ward nurses. J. Adv. Nurs. 2013;69(8):1725-36.
15. Stavropoulou A, Rovithis M, Sigala E, Pantou S, Koukouli S. Greek nurses’ perceptions on empathy and empathic care in the Intensive Care Unit. Intensive Crit. Care Nurs. 2020:102814.
16. Beckstrand RL, Hadley KH, Luthy KE, Macintosh JL. Critical care nurses’ suggestions to improve end-of- life care obstacles: minimal change over 17 years. Dimens. Crit. Care Nurs. 2017;36(4):264-70.
17. Epp K. Burnout in critical care nurses: a literature review. Dynamics. 2012;23(4):25-31.
18. Van Mol MM, Kompanje EJ, Benoit DD, Bakker J, Nijkamp MD. The prevalence of compassion fatigue and burnout among healthcare professionals in intensive care units: a systematic review. PloS one.
2015;10(8):e0136955.
19. Kelly J. Barriers to achieving patient-centered care in Ireland. Dimens. Crit. Care Nurs. 2007;26(1):29-34.
20. Hojat M, Vergare MJ, Maxwell K, Brainard G, Herrine SK, Isenberg GA, et al. The devil is in the third year: a longitudinal study of erosion of empathy in medical school. Acad. Med. 2009;84(9):1182-91.
21. Ouzouni C, Nakakis K. An exploratory study of student nurses' empathy. Health Sci. J. 2012;6(3):534.
22. Loghmani L, Borhani F. Determination of the content of communication between the care team and family
members of patients in the intensive care unit: The experience of nurses and patients’ families. J. Qual. Res. Health Sci. 2014;3(3):257-68.
23. McCabe C. Nurse–patient communication: an exploration of patients’ experiences. J. Clin. Nurs. 2004;13(1):41-9.
24. Moghaddasian S, Dizaji SL, Mahmoudi M. Nurses empathy and family needs in the intensive care units.
J. Caring Sci. 2013;2(3):197.
25. Charlesworth M, A Foëx B. Qualitative research in critical care: Has its time finally come? J Intensive Care Soc. 2016;17(2):146-53.
26. Jones J, Winch S, Strube P, Mitchell M, Henderson A. Delivering compassionate care in intensive care units:
nurses' perceptions of enablers and barriers. J. Adv. Nurs. 2016;72(12):3137-46.
27. Monks J, Flynn M. Care, compassion and competence in critical care: A qualitative exploration of nurses’
experience of family witnessed resuscitation. Intensive Crit. Care Nurs. 2014;30(6):353-9.
28. Strube P, Henderson A, Mitchell ML, Jones J, Winch S. The role of the nurse educator in sustaining compassion in the workplace: a case study from an intensive care unit. J. Contin. Educ. Nurs. 2018;49(5):221-4.
29. Polit D, Beck C. Essentials of nursing research:
Methods, appraisal, and utilization: LWW. Philadelphia; 2006.
30. Polit DF, Beck CT. Nursing research: Principles and methods: LWW; 2004.
31. Ritchie J, Lewis J, Nicholls CM, Ormston R. Qualitative research practice: A guide for social science students and researchers: sage; 2013.
32. Erlingsson C, Brysiewicz P. A hands-on guide to doing content analysis. AfJEM. 2017;7(3):93-9.
33. Graneheim UH, Lundman B. Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness. Nurse Educ. Today. 2004;24(2):105-12.
34. Hojat M, Louis DZ, Maio V, Gonnella JS. Empathy and health care quality. SAGE Publications Sage CA: Los Angeles, CA; 2013. p. 6-7.
35. Choe K, Kang Y, Park Y. Moral distress in critical care nurses: a phenomenological study. J. Adv. Nurs. 2015;71(7):1684-93.
36. Loghmani L, Borhani F, Abbaszadeh A. Factors affecting the nurse-patients’ family communication in intensive care unit of kerman: a qualitative study. J. Caring Sci. 2014;3(1):67.
37. Campos CACAd, Silva LBd, Bernardes JdS, Soares ALC, Ferreira SMS. Desafios da comunicação em Unidade de Terapia Intensiva Neonatal para profissionais e usuários. Saúde em Debate. 2017;41:165-74.
38. Rushton CH, Kaszniak AW, Halifax JS. A framework for understanding moral distress among palliative care clinicians. J. Palliat. Med. 2013;16(9):1074-9.
39. Ghaljaei F, Naderifar M, Irajpour A. Challenges of Inter professional Collaboration in Iranian NICUs (Neonatal Intensive care Units): An ethnographic study. IJMRHS. 2016;5(11):73-8.
40. Gleichgerrcht E, Decety J. The relationship between different facets of empathy, pain perception and compassion fatigue among physicians. Front. Behav. Neurosci. 2014;8:243.
41. Tunlind A, Granström J, Engström Å. Nursing care in a high-technological environment: Experiences of critical care nurses. Intensive Crit. Care Nurs. 2015;31(2):116-23.
42. Almerud S, Alapack RJ, Fridlund B, Ekebergh M. Beleaguered by technology: care in technologically intense environments. Nurs. Philos. 2008;9(1):55-61.
43. Aghabarary, Varvani-Farahani, Mohammadi. Barriers to Application of Communicative Skills by Nurses in Nurse-Patient Interaction: Nurses and Patients’ Perspective. Iran J Nurs. 2009;22(61):19-31.
44. Okougha M, Tilki M. Experience of overseas nurses: the potential for misunderstanding. Br J Nurs. 2010;19(2):102-6.
45. Riess H. Empathy in medicine—A neurobiological perspective. Jama. 2010;304(14):1604-5.
46. Howick J, Moscrop A, Mebius A, Fanshawe TR, Lewith G, Bishop FL, et al. Effects of empathic and
positive communication in healthcare consultations: a systematic review and meta-analysis. J R Soc Med. 2018;111(7):240-52.
47. Babaii A, Mohammadi E, Sadooghiasl A. The meaning of the empathetic nurse–patient communication: A qualitative study. J. Patient Exp. 2021;8:23743735211056432.